Subscription Plans

Subscription Plans provide structured pricing tiers with included allowances for agents, calls, and minutes. Available tiers include Starter, Business, and Agency plans, each with different feature sets, limits, and pricing. Choose the plan that best matches your usage patterns and requirements.

Common Use Cases

Individual Users

Starter plans are ideal for individuals or small operations who need basic AI calling capabilities without high volume requirements.

Business Operations

Business plans suit growing companies with moderate call volumes, multiple agents, and need for integrations and advanced features.

Enterprise & Agencies

Agency plans provide maximum allowances, premium features, and priority support for large-scale operations and agencies managing multiple clients.

Scaling Operations

Start with a lower tier and upgrade as your operations grow. Plans are designed to scale with your business needs.

Key Benefits

Included Allowances

Each plan includes generous monthly allowances for agents, calls, and minutes. Use these before paying overage rates.

Advanced Features

Higher tiers unlock advanced features like integrations (Zapier, ElevenLabs), advanced analytics, and premium AI voices.

Cost Predictability

Fixed monthly or yearly pricing makes budgeting easier. Know your costs upfront and plan accordingly.

Priority Support

Higher tiers often include priority support, ensuring faster response times and dedicated assistance when needed.

Available Plan Tiers

Plans are organized into three main tiers, each designed for different usage levels and requirements.

Starter

Perfect for individuals and small teams getting started with AI calling.

Basic agent and call limits

Essential features included

Most affordable pricing

Great for testing and learning

Business

Ideal for growing businesses with moderate to high call volumes.

Higher agent and call limits

Advanced features and analytics

Integration capabilities

Better value for volume users

Agency

For enterprise operations and agencies managing multiple clients.

Maximum allowances

Premium features and voices

Advanced integrations

Priority support

Payment Methods for Subscriptions

Subscriptions require a valid payment method for automatic renewals and plan changes.

Setting Up Payment

Before subscribing to a plan:

Go to Billing & Plans → Payment Methods
Add a credit or debit card
Set it as your default payment method
The default card will be used for subscription charges and renewals

Important: You must have at least one valid payment method to subscribe to a plan. The default payment method is automatically charged for renewals.

Managing Your Subscription

Once you have a subscription, you can view, change, or cancel it as needed.

View Current Subscription

To view your active subscription:

Go to Billing & Plans → My Subscriptions
View your current plan name, billing cycle, and allowances
Check your current usage against plan limits
Review next renewal date and amount

Browse or Switch Plans

To change your subscription plan:

Go to Billing & Plans → Plans (or click Browse Plans from My Subscriptions)
Compare available plans and their features
Select a new plan (upgrade or downgrade)
Click Get Started or Switch Plan
Complete checkout - proration is handled automatically

Automatic Proration

When switching plans mid-cycle, the system automatically calculates prorated charges or credits. You only pay (or receive credit for) the difference between plans for the remaining billing period.

Canceling Your Subscription

You can cancel your subscription at any time:

Go to Billing & Plans → My Subscriptions
Find the Cancel Subscription button or option
Confirm cancellation when prompted
Your subscription remains active until the end of the current billing period
No future renewals will occur after the period ends

Important: Canceling stops future renewals but does not immediately end your subscription. You'll continue to have access to all plan features until your current billing period ends. After cancellation, operations will require wallet funds.

Understanding Overages

When you exceed your plan's allowances, overage charges apply. Understanding how overages work helps you manage costs effectively.

How Overages Work

Overage charges apply when you exceed plan limits:

Overage Process

Plan Allowances First: Your subscription's included allowances are used first. Calls and minutes count against these limits.
Exceeding Limits: When allowances are exceeded (e.g., you've used all included minutes), overage charges begin.
Overage Rates: Overage minutes are charged at your plan's per-minute rate (typically lower than standard pay-as-you-go rates).
Wallet Deduction: Overage charges are deducted from your wallet balance automatically.
Insufficient Balance: If wallet balance is too low to cover overages, operations may be paused until you refill.

Tip: To avoid overage charges, monitor your usage regularly and upgrade your plan if you consistently exceed limits. Upgrading is often more cost-effective than paying frequent overages.

Overage Rates

Overage rates vary by plan tier:

Starter Plan

Overage rate per minute (check current pricing in the Plans interface).

Business Plan

Typically lower overage rate than Starter, providing better value for high-volume users.

Agency Plan

Lowest overage rates, optimized for high-volume operations.

Note: Overage rates are displayed in the Plans interface. Always check current rates before subscribing, as they may vary by plan tier and can change over time.

Managing Overage Costs

Strategies to minimize or manage overage charges:

Upgrade Plan

If you frequently exceed limits, upgrading to a higher tier with larger allowances is often more cost-effective than paying overages.

Maintain Wallet Balance

Keep sufficient wallet balance to cover expected overages. Set refill thresholds to automatically maintain balance.

Monitor Usage

Regularly check usage in My Subscriptions to track consumption and predict when you'll hit limits.

Optimize Operations

Improve call efficiency to reduce minute usage. Shorter, more effective calls use fewer minutes.

Best Practices

Plan Selection

Start Lower: Begin with a lower tier and upgrade as needed. It's easier to upgrade than downgrade, and you can test usage patterns first.
Review Historical Data: Before committing to a plan, review your historical usage from the Dashboard to estimate needs.
Consider Yearly: If you plan to use the service long-term, yearly billing typically offers discounts compared to monthly.

Usage Management

Regular Monitoring: Check usage in My Subscriptions regularly to stay within plan limits and avoid unexpected overages.
Set Alerts: Monitor usage percentages and set internal alerts when approaching limits (e.g., 80% of allowance used).
Plan for Growth: If you expect usage to increase, consider upgrading proactively rather than waiting for overages.

Cost Optimization

Compare Overage vs. Upgrade: Calculate whether frequent overages would cost more than upgrading to a higher tier.
Optimize Call Efficiency: Improve AI assistant scripts and conversation flows to reduce average call duration and minute usage.
Maintain Wallet Buffer: Keep wallet balance sufficient to cover expected overages without service interruption.

Troubleshooting

Plan change failed

Checklist:

Valid default card: Ensure you have a valid default payment method. Expired or invalid cards prevent plan changes.
No past-due balance: Check for any past-due invoices or failed payments. Resolve these before changing plans.
Account status: Verify your account is in good standing. Suspended or restricted accounts may not allow plan changes.
Payment method funds: Ensure your payment method has sufficient funds or credit limit for the plan change charge.
Try again: Refresh the page and try again. Temporary issues may resolve with a refresh.

Unexpected overage charges

Investigation Steps:

Review campaign volume: Check your campaign activity. High-volume campaigns can quickly consume minute allowances.
Check answer rates: High answer rates mean more answered calls, which consume more minutes than failed calls.
Review call durations: Longer call durations use more minutes. Review average call duration in the Dashboard.
Verify plan limits: Check your plan's minute allowance in My Subscriptions. Ensure you understand your limits.
Review usage: Check your current usage percentage. If you're consistently at 100%, you'll always pay overages.
Consider upgrade: If overages are frequent, calculate whether upgrading would be more cost-effective than paying overage rates.

Plans

Compare plan tiers and understand how to upgrade or downgrade.

My Subscriptions

View your current subscription, usage, and manage renewals.

Wallet

Learn how wallet funds cover overage charges when plan limits are exceeded.

Payment Methods

Set up payment methods for subscription billing and renewals.