Plans
Plans are subscription tiers that provide monthly allowances for agents, calls, and minutes at fixed prices. Compare plans by features, limits, and pricing to find the best fit for your needs. Choose between monthly and yearly billing, with yearly plans typically offering discounts.
Common Use Cases
Small Teams
Starter plans are perfect for small teams or individual users who need basic calling and AI assistant capabilities.
Growing Businesses
Business plans offer higher limits and advanced features for companies scaling their operations and call volumes.
Enterprise Operations
Agency plans provide maximum allowances, premium features, and integrations for large-scale operations and agencies.
Cost Optimization
Choose plans that match your usage patterns to minimize overage charges and optimize costs.
Key Benefits
Predictable Costs
Fixed monthly or yearly pricing makes budgeting easier. Know exactly what you'll pay each billing period.
Included Allowances
Plans include generous allowances for agents, calls, and minutes. Use these before paying overage rates.
Flexible Billing
Choose monthly or yearly billing. Yearly plans typically offer discounts, making them more cost-effective for long-term use.
Easy Upgrades
Upgrade or downgrade plans at any time. Changes take effect immediately with automatic proration.
Understanding Plans
Plans are organized into tiers with different features, limits, and pricing to suit various needs.
Plan Tiers
Starter
Perfect for individuals and small teams:
- Basic agent and call limits
- Essential features
- Most affordable pricing
- Great for getting started
Business
Ideal for growing businesses:
- Higher agent and call limits
- Advanced features
- Integration capabilities
- Better value for volume
Agency
For enterprise and agencies:
- Maximum allowances
- Premium features
- Advanced integrations
- Priority support
Plan Features & Limits
Each plan includes specific allowances and features:
Common Plan Components
Agent Allowance
Number of AI assistants (agents) you can create and use simultaneously. Higher tiers allow more concurrent agents.
Call Allowance
Monthly number of calls included in your plan. Both inbound and outbound calls count toward this limit.
Minute Allowance
Monthly minutes included in your plan. Only answered calls contribute to minute usage. Failed or busy calls don't count.
Advanced Features
Higher tiers may include advanced analytics, premium AI voices, integrations (Zapier, ElevenLabs), and priority support.
Monthly vs. Yearly Billing
Choose the billing cycle that works best for your budget and commitment level.
Monthly Billing
Benefits:
- Lower upfront cost
- More flexibility to change plans
- Easier to cancel if needed
- Good for testing or uncertain usage
Note: Monthly plans are typically more expensive per month than yearly plans.
Yearly Billing
Benefits:
- Discount compared to monthly
- Lower effective monthly cost
- Less frequent billing
- Best for long-term commitment
Tip: If you plan to use the service for a year or more, yearly billing offers significant savings.
Switching Billing Cycles: You can switch between monthly and yearly billing when changing plans. The system handles proration automatically.
Wallet & Minutes Relationship
Understanding how wallet and subscription plans work together is crucial for managing costs effectively.
How They Work Together
Subscription plans and wallet work in tandem:
Usage Flow
- Subscription First: Your plan's included allowances are used first. Calls and minutes count against your plan limits.
- Overage Charges: When plan allowances are exceeded, overage minutes are charged to your wallet at your plan's per-minute rate.
- Wallet Required: Even with a subscription, you need wallet funds to cover overages. Insufficient wallet balance can cause service interruptions.
- No Subscription: Without a subscription, all operations are charged directly from wallet at standard rates.
Important: Always maintain a wallet balance even with a subscription. Overage charges require wallet funds, and insufficient balance can stop operations when limits are exceeded.
Upgrading & Downgrading Plans
Change your plan at any time to better match your needs and usage patterns.
Upgrading Your Plan
Move to a higher tier for more allowances and features:
- Go to Billing & Plans → Plans (or click Browse Plans from My Subscriptions)
- Review available plans and compare features and limits
- Select a higher tier plan that meets your needs
- Click Get Started or Upgrade
- Complete checkout - you'll be charged a prorated amount for the upgrade
- Your new plan takes effect immediately with increased allowances
Proration on Upgrades
When upgrading mid-cycle, you pay a prorated amount for the difference between your old and new plan. You get immediate access to the higher tier's features and limits.
Downgrading Your Plan
Move to a lower tier to reduce costs:
- Go to Billing & Plans → Plans
- Select a lower tier plan
- Click Get Started or Downgrade
- Confirm the downgrade
- Changes typically take effect at the end of your current billing period
Note: Downgrades usually take effect at the end of your current billing period. You'll continue to have access to your current plan's features until then. Credits may be applied for the unused portion.
Plan Evaluation Tips
Use these tips to choose the right plan for your needs.
Analyze Your Usage
- Historical Data: Review your historical minutes usage, call volumes, and answer rates from the Dashboard. Use this data to predict future needs.
- Current Usage: Check your current subscription usage in My Subscriptions. Are you consistently approaching or exceeding limits?
- Growth Projections: Consider your growth plans. Will you need more agents, calls, or minutes in the coming months?
Consider Features
- Integrations: Higher tiers may include integrations like Zapier or ElevenLabs. Evaluate if you need these features.
- Advanced Analytics: Some plans include advanced analytics and reporting. Consider if these are valuable for your operations.
- Premium Voices: Higher tiers may offer premium AI voices. Assess if voice quality is important for your use case.
Cost Analysis
- Overage Costs: If you frequently exceed limits, calculate whether upgrading would be cheaper than paying overage charges.
- Yearly Savings: Compare monthly vs. yearly pricing. Yearly plans often offer 10-20% discounts.
- Total Cost of Ownership: Consider not just the plan price, but also expected overage charges and wallet refills.
Team Needs
- Agent Count: Verify the plan's agent allowance matches your team's needs. You need one agent per concurrent AI assistant.
- Concurrent Usage: Consider how many agents you'll use simultaneously, not just the total number you might create.
- Workspace Requirements: If managing multiple workspaces, ensure the plan supports your workspace count needs.
Best Practices
Plan Selection
- Start Conservative: Begin with a lower tier and upgrade as needed. It's easier to upgrade than downgrade.
- Monitor First Month: Use your first month to understand actual usage patterns before committing to a higher tier.
- Consider Yearly: If you're confident in long-term usage, yearly billing offers significant savings.
Usage Management
- Track Usage: Regularly monitor your usage in My Subscriptions to stay within plan limits and avoid overages.
- Optimize Efficiency: Improve call efficiency to reduce minute usage. Shorter, more effective calls use fewer minutes.
- Plan for Overages: Maintain wallet balance to cover expected overages. Don't let insufficient funds interrupt operations.
Troubleshooting
Plan change failed
Checklist:
- Valid payment method: Ensure you have a valid default payment method. Expired or invalid cards prevent plan changes.
- No past-due balance: Check for any past-due invoices or failed payments. Resolve these before changing plans.
- Account status: Verify your account is in good standing. Suspended accounts may not allow plan changes.
- Try again: Refresh the page and try again. Temporary issues may resolve with a refresh.
- Contact support: If issues persist, contact support with your account details.
Unexpected overage charges
Investigation Steps:
- Review campaign volume: Check your campaign activity. High-volume campaigns can quickly consume minute allowances.
- Check answer rates: High answer rates mean more answered calls, which consume more minutes than failed calls.
- Review call durations: Longer call durations use more minutes. Review average call duration in the Dashboard.
- Compare to plan: Verify your plan's minute allowance. You may need a higher tier if usage consistently exceeds limits.
- Consider upgrade: If overages are frequent, calculate whether upgrading would be more cost-effective than paying overage rates.